Case study: how Niuway scaled guest comfort and sustainability with Soku Minute Mattress

Introduction

Niuway provides sleeping solutions for events and campgrounds in Germany, Switzerland, and Austria. With hundreds of 2- and 4-person tents at major events, Niuway needed a mattress system that could scale, deliver comfort, and support their sustainability vision. This case study shows how Soku Minute Mattress became their go-to solution.

Challenges Before Soku

• Operational Complexity: Traditional air mattresses were labor-intensive and unpredictable. Organizing, inflating, and maintaining enough mattresses for each event was a logistical challenge.
• Unreliable Guest Experience: Airbeds often failed or leaked, leading to guest complaints and extra work for staff.
• Sustainability Concerns: Niuway’s vision did not align with the use of PVC air mattresses, which have a high environmental impact and no recyclability.

Why Niuway Chose Soku Minute Mattress

• Predictable Operations: The Soku system allowed Niuway to plan and execute mattress setup with precision. They know exactly how long setup takes and can schedule staff accordingly.
• Simple and Fast Setup: Mattresses are inflated and ready in minutes, with no need for leak checks or patching. This efficiency lets Niuway focus on guest service, not troubleshooting equipment.
• Reduced Risk: The reliability of Soku mattresses and the ability to quickly swap out any damaged units lowered operational risk and insurance concerns.
• Sustainability Leadership: Soku’s recyclable materials and take-back options fit Niuway’s sustainability goals and enhance their image with partners and guests.

Results and Benefits

• Operational Efficiency: Niuway can equip hundreds of tents quickly, even with a small team. The process is predictable and repeatable for every event.
• Positive Guest Feedback: Guests appreciate the comfort and hygiene of a fresh, single-use mattress. Clean beds contribute to higher satisfaction and better reviews.
• Data-Driven Planning: By tracking swap rates and usage, Niuway optimizes inventory and reduces waste. Only a small percentage of mattresses need replacement during typical events.
• Supplier Partnership: Fast support and spare parts from Soku’s team keep operations running smoothly and allow for continuous process improvement.

Lessons Learned

• Preparation is Key: Even with an easy system, clear logistics and role assignments make large deployments smoother and more successful.
• Monitor and Adapt: Tracking real-world usage helps Niuway refine planning and further reduce costs and waste.

Conclusion

Niuway’s switch to Soku Minute Mattress has transformed their operations, delivering efficiency, guest satisfaction, and sustainability benefits at scale. Their experience shows how the right sleeping solution can drive operational success and enhance reputation in the B2B and B2G event market.

Want to see how Soku Minute Mattress can support your event or campground?
Contact us for references or a demonstration tailored to your needs.