Case study: how Niuway scaled guest comfort and sustainability with Soku Minute Mattress

Introduction

Niuway provides sleeping accommodations for events and campgrounds in Germany, Switzerland, and Austria. With hundreds of 2- and 4-person tents at major events, Niuway needed a mattress system that could scale, provide comfort, and support its sustainability vision. This case study shows how the Soku Minute Mattress became its preferred choice.

Challenges before Soku

  • Operational complexity: Traditional air mattresses were labor-intensive and unpredictable. Organizing, inflating, and maintaining enough mattresses for each event was a logistical challenge.
  • Unreliable guest experience: Conventional air mattresses often failed or leaked, which led to guest complaints and extra work for staff.
  • Sustainability concerns: Niuway's vision did not fit the use of PVC air mattresses, which have a high environmental impact and no recyclability.

Why Niuway chose the Soku Minute Mattress

  • Predictable operations: The Soku system let Niuway plan and run mattress setup precisely. Niuway knows exactly how long setup takes and can schedule staff accordingly.
  • Simple and fast setup: Mattresses are inflated and ready in minutes, with no need for leak checks or patching. This lets Niuway focus on guest service, not equipment.
  • Reduced risk: The reliability of Soku mattresses, and the ability to swap out any damaged unit quickly, lowered operational risk and insurance concerns.
  • Sustainability leadership: Soku's recyclable materials and take-back options fit Niuway's sustainability goals and strengthen its image with partners and guests.

Results and benefits

  • Operational efficiency: Niuway can equip hundreds of tents quickly, even with a small team. The process is predictable and repeatable for every event.
  • Positive guest feedback: Guests value the comfort and hygiene of a fresh, single-use mattress. Clean beds lead to higher satisfaction and better reviews.
  • Data-driven planning: By tracking swap rates and use, Niuway optimizes inventory and reduces waste. Only a small percentage of mattresses need replacement during typical events.
  • Supplier partnership: Fast support and spare parts from the Soku team keep operations running and support continuous improvement.

Lessons learned

  • Preparation is key: Even with an easy system, clear logistics and role assignments make large deployments smoother.
  • Monitor and adapt: Tracking real-world use helps Niuway refine planning and further reduce costs and waste.

Conclusion

Niuway's move to the Soku Minute Mattress has improved its operations, with efficiency, guest satisfaction, and sustainability benefits at scale. Its experience shows how the right mattress can drive operational success and strengthen reputation in the B2B and B2G event market.

Want to see how the Soku Minute Mattress can support your event or campground?
Contact us for references or a demonstration for your needs.

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